Reply from Exodus
We’d like to thank Antonia for her review, though we’re genuinely sorry that a couple of aspects of her trip and experience with Exodus have left a sour taste for her.
Antonia was in contact with us during her tour with regards to other group members feeling unwell, and we followed up with our local team in this regard, as we take the health and safety of our clients extremely seriously. Having conducted an investigation into the matter, we are confident that the hygiene procedures of all the properties we use, and restaurants we visit, on this trip are of a high standard, and could not find any link between meals and members of Antonia’s group being unwell.
Members of Antonia’s group have also been in contact with us, both directly via email and in their post-trip surveys, and have noted that they felt their health and safety was appropriately managed at all times during the trip, and have not raised concerns about illness. While it can, unfortunately, sometimes happen that clients come down with stomach illnesses, especially in tropical countries, due to a variety of factors such as the heat, we appreciate why this might have been worrying for Antonia.
Regarding pricing, we do run promotions, as do any travel company, which it seems later bookers in Antonia’s group were able to utilise. However, this was a matter of luck for them, as it’s not the case that we drop the prices of our trips the closer it gets to the point of departure; later bookings on this occasion happened to coincide with a promotion Exodus began running. Ultimately, the only way to secure your preferred trip and date is to book as soon as possible, as our groups often fill up quickly.
Again, we’d like to thank Antonia for taking the time to provide feedback, as it is valuable for us to maintain the quality of our trips.
-Kelly Reid, Product Manager