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Reviews

Your Words – We tell it like it is! Holiday Reviews by previous Exodus travellers  

Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.

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Reviews

An Indepth Journey of Japan

Itinerary

The trip was really great–I loved the diversity of going to smaller, traditional places as well as the modern cities. There were times when I thought we would have more free time than we did–Kyoto (tour activities ended at approx. 3:30), Kobe (arrived 1 hr before the gardens closed so didn’t go), and Hiroshima (tour activities ended at approx 4 pm). I loved all of the places that we went too–in retrospect I would have added additional days in Kyoto (I arrived a day in advance) and benefitted greatly from my flight home being delayed giving me a full extra day in Toyko that I hadn’t planned for. The tour is very fast pace and you do walk alot–so just bring a really good pair of running shoes with you!

Hotels

All were good–my favourite was Hotel Toyko in Takayama. I rented a private onsen for an hour which was very nice and enjoyed the unique art they had on each floor. I really appreciated the washer/dryer in the hotel room–while I had enough clothes it was nice to wash them and be able to go out for dinner at the same time and not feel in a rush to get back to the room (it was free and they did provide soap if you don’t have any). The hotels in Kyoto and Tokyo were nice as well–the first modern and the last traditional. All of the hotels were really clean, provided great breakfasts, and had toiletries if you forget any (and if you wanted pjs to wear).

Transportation

The bullet trains were very cool as were all of the trains. They are very prompt! The subway system is easy to manoever–I used Google Maps to tell me what stop to get off and where to walk and never got lost (even in Toyko). The trains are very quiet and clean–getting onto and off public transit is done in lines so there never is a rush and in most cases the train/subway cars were empty. The bus system in Kyoto makes getting between places slow so factor that in. Also, the connection from Osaka to Kyoto was pretty easy to do but made harder with getting off a transatlantic flight. Doing this again, I would fly direct into Tokyo and then get to Kyoto the next day. Felt very safe and comfortable walking around by myself–even in the evening. The locals are very helpful if you want to confirm directions.

Food
I am normally a very fussy eater and I didn’t have a problem finding things to eat. In fact, I wish I had more time in Kyoto in the traditional area to have some of the different food options the shops offered. I also didn’t have time to get a hot drink from a dispensing machine! I found breakfast made me full and then we would go somewhere at dinner that would fill me up (I often had noodle dishes). I would have been ok finding my own dinner in Takayama instead of group meals–the different styles of eating were good to experience. While I liked going out to eat with the group, it was tough having to have the bill together–it would have been easier to be able to pay for my own food.

Most Inspirational Moment

My favourite place was Takayama--the scale of the City was really manageable. I loved wandering in the historic centre, going into the craft galleries to purchase one-of-a-kind pieces, and doing the Higashimya Walking Course. Kyoto- Nijo Castle had a really interesting and beautiful interior. I really enjoyed going there. While I liked seeing Kinkaku-ji (Golden Pavilion), it wasn't my most favourite experience as you follow a set path with a lot of people. Ryoan-ji temple had a simple rock garden with a lot of meaning--I liked the surrounding landscape. Seeing Fushinmi Inari Taisha in the late afternoon/early evening was a cool experience. While we saw 4 geisha standing at a corner in Gion it wasn't my favourite experience as we didn't really get to experience the area. I'd suggest doing the historic areas on your own during the day to actually see and do more. My favourite Kyoto experiences I did myself-- a tea ceremony adjacent to a traditional garden, Ginkaku-ji (Silver Pavilion) had an amazing garden, the Philosopher's Walk with temples along the way, and the other temples/shrines I went into. I bought a Goshuin book at my first shrine and for the remainder of the trip would get it filled with the 'stamps' from the shrines/temples that I visited which is fun and a great souvenir. Nara- The Buddha in the Todai-ji temple is huge! It was really cool to see. I also liked the walk through the woods, with the many deer, to Kasuga Shinto shrine. We saw quite a few kids in kimonos celebrating their age year which was a nice cultural experience. The shrine itself was very interesting with all the lanterns. Miyajimma Island- The Torii gate was nice to see upon approach by ferry but more so from the beach while walking to the Itsukumshima Shrine. The Shrine itself was different as it is built overtop the water. It was quite busy! We went to the gardens on the island which were nice to walk through with the fall leaves. Hiroshima-The walk around the Atomic Bomb memorial was very moving. I wish we could have talked to the survivor that was nearby. After going through the musuem which was rather crowded, I went into a few smaller buildings on the site that had exhibits on peace talks and foundations from the site. In particular, I liked walking the whole of the park--seeing the different memorials, the burial mound, and areas of paper cranes that were off the path of many. We spent about 2 hours at the museum and park complex--which was enough time but didn't allow for time for other activities in the City. Kobe-We got into Kobe rather late in the afternoon so after eating dinner a small group of us walked along the harbour which is nice and then though the street(s) that was China town located beside the hotel. It did look like it would be an interesting place to visit--but with not a lot of time the stop wasn't monumental. Kanawaza- The gardens are very beautiful and very manageable in scale. The best was seeing the fall foligage at night when it was illuminated--it is very crowded but worth seeing. The adjacent Castle was a quick visit. During our day walking tour, I enjoyed going to the Samarai house and garden, having silver/gold foil ice cream, walking the Samarai and Geisha districts (I saw one), and the Omicho (fish) market. I did a separate cooking course in the evening where I learnt how to make sushi and other Japanese food which was a lot of fun--and we got to eat the food. It was a great experience. I also went with a small group to the Ninja temple which was very very cool! They provide you with an English write up as you do the tour but as you can see all the trap doors, etc. it's still very engaging. The art gallery did look really interesting--I only went into the shop as it wasn't open late and I went to the garden at night instead. Shirakawa-go- This was an interesting village. I went into 2 of the buildings--the temple/museum was really interesting and the house/farm offered insight into the way they lived and worked (silk farming) in the area. The visit did seem a bit rushed but I think it's because our group walked to the top and then it took awhile for the group photo. Takayama- Hida no Sato Open-Air Museum was really interesting. It felt rushed as we went at the very end of the day--I think at least 2- 2 1/2 hours likely is needed here. It was a really manageable site with quite a few old buildings you can go into. In addition, there were artisans (only the wood carver when we were there) that you could watch do traditional crafts. The market and walk in the historic area was nice--this was a City I could have had an entire free day to myself though. I went to the Government House which was really interesting and enjoyed the walk along the Higashiyama (literally a temple/shrine every few metres along the 1/2 hr walk--the short version). The walk was nice as there were very few people doing it so you had the sites to yourself. I enjoyed going into a few shops of artisans--I did go into the Festival Float museum but it wasn't a highlight though seeing the floats was cool. I would have liked another full day here and it is a place I'd go back to. Our group did a tea ceremony but it didn't have the atmosphere of the one I did separately--still nice but more 'commercial' feeling. Matsumoto- Walking the interior of the Castle was a different experience than your typical Castle in Europe. With the exception of artefacts and displays, it is empty and you go up narrow stairs into smaller rooms as you go higher in the building. I am glad to have done it. I also went to the Art Museum--enjoying both traditional art and the Yayoi Kusama exhibits. I found Nawate and Nakamachi Shopping streets interesting--Nakamachi had really nice craft/art gallaries and shops as well as restaurants. I went back to see the castle at night after a dinner of fried chicken and noodles and it was very attractive. Kawaguchi-Oishi Park and the walk from Itchiku Kobata Art Museum offered great views of Mt. Fuji (it was a clear day!). The Art Museum offered beautiful kimonos to look at. It was a pretty small musuem with somewhat larger gift shop areas (offering a lot of scarfs). The garden outside was really nice and the architecture is Gaudi inspired. Toyko- Going to see Senjo-ji temple at night was amazing--the shops that line it have a lot of traditional food, wood prints, and a 100 yr old pet store (for those who like me have to shop for their puppy). We spent a lot of time in Ueno Park--there were interesting temples/shrines to see but I was expecting more places that we were going to go that day so it was a bit of a surprise. On the free days, I went to see Senjo-ji temple during the day as well as nearby shrines, I visited Meiji Shrine which is very cool (there was a wedding, baptism, celebration of the Emperor/Empress, and harvest festival), Shibuya crossing at night, and then Skytree the next morning (with another great view of Mt. Fuji...at 9:30 there are no crowds either). I also had arranged to make chopsticks which was a lot of fun, experience teamlabs Borderless (the tea room was very cool), and went to a Sumo Festival (where I did sumo and learnt about the sport). While I saw a lot (and filled my goshuin book with stamps), there was so much more that Japan offers that I would love to do and see!

Thoughts on Group Leader

Our group leader was very good--he kept us organized and on time for all our train/subway/ferry journeys and was very knowledgeable on the history and culture of the places we visited. For several days, we had a trainee tour leader who also joined us that was a treat as she provided us with a lot of additional information on Japanese culture. It was nice to have two leaders for several days of the trip. Our group leader was very dedicated to our group--he stayed until the very last day in spite of having a family emergency/health matter. He made sure that we were comfortable and knew Exodus was having a new tour leader meet us at the hotel on the last day to assist with flights/getting to airport if needed.

Advice for Potential Travellers

Book extra days in Kyoto and Toyko if possible. Look into additional activities (especially cultural) that are offered in the places you are going--I booked on days that I knew I would have free time or in the evening so to not conflict with the trip. They were among my favourite memories. Travel with cash--many places (i.e. shops, restaurants, temples/shrines) do not take credit card/debit. You can get cash easily if needed. Travel with extra power source for your cell phone if you use it to take photos & for directions, etc. There aren't chargers/power outlets available (I did hear that tourist bureaus have them). Pack light especially for days that you have to carry your own bag--I got a backpack that was large enough to do so which made it easy to go in train stations and to hotels. If I had known there was going to be in-room laundry in Takayama I would have packed less overall in my large suitcase. There is great food in department stores/train stations which are similiar to food courts you would find in Europe. The grocery stores have great selection of food. Even Seven-11 Food was good and cheap. The food at restaurants was very filling and not expensive (compared to Europe). Bring comfortable shoes--you walk at least 15 000 steps a day. And bring a bag for garbage as there are no garbage bins on streets--though you eat at establishments instead of out. If you need to throw something out it does help to have a small bag to carry in your day bag. Expect to take a lot of photos. Always go out with full battery power--and have back up. Japan uses the same plugs as North America so you don't need to travel with universal plugs/converters. Good wifi is handy to get around Cities easily (aka google maps). Taxi and public transportation are cheap, fast, and reliable.

thoughtfully designed itinerary

The itinerary was thoughtfully designed, allowing us to explore a wide range of fascinating destinations throughout the trip.

Activity level was 1, not 3 as advertised.

The hotels were comfortable, with two exceptions:
Hotel SUI Kyoto Kiyomizu in Kyoto – Situated on a busy main road, the hotel suffered from significant noise even during nighttime hours due to poor sound insulation. Breakfast was consistently overcrowded.
Route Inn Kawaguchiko – The room was small and dimly lit, with a window facing a concrete wall just two metres away. The décor was dated; it felt like the last renovation was done in the 1980s, and the breakfast offering was disappointing in both quality and variety.

In contrast, Hotel Monterey Akasaka in Tokyo stood out as the best accommodation – stylish, comfortable, and well located.

Dining independently was a highlight of the trip. We enjoyed excellent meals at various local restaurants, often at very reasonable prices. However, the two complimentary dinners provided in Takayama were surprisingly poor in quality. In hindsight, it would have been preferable to explore dining options on our own that evening as well.

Public transportation was generally a positive experience and added to the trip’s authenticity. That said, the day spent navigating Kyoto’s local buses and trains resulted in more time waiting than sightseeing. Additionally, the transfer from Kawaguchiko to Tokyo consumed most of the day. A chartered bus would have significantly reduced travel time to under two hours, and allowed for a more relaxed and efficient transition.

Most Inspirational Moment

Highlights: Nijo Castle and Golden Pavilion of Kinkaku-ji in Kyoto, Nara, Miyajima island, Kenrokuen Gardens in Kanazawa, Higashiyama Walkway and the floats museum in Takayama, Matsumoto City Museum of Art, Oishi Park, and Itchiku Kubota Art Museum in Kawaguchiko, Tokyo National Museum.

Thoughts on Group Leader

Harou, our leader, was an efficient organiser; he ensured we never missed a train or bus, and kept us up to date on the daily schedule and weather forecast. While the logistical aspects were well managed, I feel the experience would have been enriched by more contextual information about Japan’s history, contemporary society, and local customs. Insights into the significance of the places we visited would have added depth to the journey.

A dream trip has come true!

I had wanted to go on this trip for years, and my dream finally came true! It was a fantastic trip that combined all the highlights of both modern and ancient sights within two weeks. I really appreciated the balance between group activities and free time to explore at our own pace. Our tour leader Kan was excellent, and everyone on the tour was lovely. I feel incredibly grateful to have explored Japan with such a wonderful group of people. We shared plenty of laughs along the way and I made some friends on this trip 🙂

Most Inspirational Moment

Too many! The village in Shirakawa-go was absolutely breathtaking, and the Hida no Sato museum was beautiful and peaceful. Kanazawa and Takayama were my favourite places on this trip, they gave me a genuine feel of ancient Japan. Oishi Park was also stunning!

Thoughts on Group Leader

Kan is brilliant! He’s a lovely person with a great sense of humour. He was always ready to help whenever needed, and I felt well looked after throughout the trip.

Advice for Potential Travellers

The activity rating for this trip is adequate. Although it’s a leisure trip, it may involve long walks to access sights and public transportation, so wearing comfortable shoes is essential. I also recommend packing light for the overnight stays, as you’ll need to carry your luggage on the train until you reach the hotel.

Pure magic

I’ve wanted to visit Japan for many years, and this more than lived up to expectations. There were times that I felt overwhelmed (Tokyo), and times that I was walking in the woods. A nice mix of free time and structured tours.

Most Inspirational Moment

Philospher's Walk in Kyoto

Thoughts on Group Leader

Gary was excellent. Very thoughtful and well organized.

Advice for Potential Travellers

This is all done by public transit, which is easy and efficient. But there tend to be a lot of stairs, you need to be on time, and you should pack lightly. Do not bother with a bathing suit -- onsens don't allow them.

A great overview of Japan

This is a really good tour. Starting in Kyoto where you visit a number of temples, then moving through the countryside to various locations, then to Hiroshima and finally to Tokyo for the modern part of the tour. By the end you get a really good sense of what Japan is. The group leader, Gary was excellent! With a few small tweaks with regards to some of the accommodation I’d have given 5 stars.

Most Inspirational Moment

The food and friendly Japanese people!

Thoughts on Group Leader

Our group leader Gary was the highlight of the tour. He was very knowledgeable and very efficient at organising groups.

Advice for Potential Travellers

You might have to sit on the floor to eat at one of the hotels. It's a great experience but you will struggle if you have stiff legs or knee's. Bring comfy walking shoes as you can be doing 20000 steps a day.

A fantastic introduction to Japan

This train tour of many contrasting areas of Japan gives an excellent experience introduction to a beautiful exciting country. An excellent variety of accommodation close to transport hubs made exploring very easy.

Most Inspirational Moment

There was no single moment but it was all about the experience. The country is very different from the west but safe and friendly so easy to comfortably explore.

Thoughts on Group Leader

Quinlan was the perfect guide. Infinitely helpful and patient. Knowledgeable and energetic. Well organised and great company.

Advice for Potential Travellers

Don’t come to Japan cold. Do a little research on cultural differences, food and the language. It’ll make life much easier. Smart phones make navigating the cities easier (Japanese sims from Amazon?) and travel cards on iPhones make life easy too. You need a little cash but not loads; Most places use cards but there are a few exceptions that should be prepared for. Public transport to and from airports are easy but do your homework in advance.

A packed trip full of Japanese delights

A full programme that explores Japan both ancient and modern. The kindness and civility of all the people that we met was lovely

Most Inspirational Moment

Japanese art and culture…. Many moments

Thoughts on Group Leader

Tadaoki was kind and gentle and was with us the whole trip. Kan came in halfway through and was like a magician making any problem disappear and making our wishes come true. I wanted to see some Japanese woodblock art which did not seem possible on the schedule with museums shut on a Monday but he made it possible.

Advice for Potential Travellers

The schedule is packed but there is still plenty of time for your own things. Plan these and book in advance like teamLab and the imperial palace in Tokyo. Research ways to see Mount Fuji as you still have a day with your rail card to travel for free from Tokyo

Ancient and Modern Japan

Overall positive, a good overview of Japan, covering a lot of ground from Kyoto to Tokyo. The group of 15 bonded well and guide was excellent. Transport on bullet train excellent
Areas for improvement – quality of accommodation fairly basic, around 3*. Strengthen context/tours of big cities to give more of an overview.

Most Inspirational Moment

Visit to Hiroshima, very moving.

Thoughts on Group Leader

Quinlan

Advice for Potential Travellers

Learn a little Japanese before you go, as helps to breakdown barriers.

Review Centre
Reply from Exodus

Thank you for your thoughtful review of the “Ancient and Modern Japan” tour! We’re delighted to hear that you found the group dynamic and our guide exceptional.

Regarding your feedback on the accommodation, while some properties may seem more basic, particularly the traditional ryokans, we do, however, strive to ensure they provide authentic and comfortable experiences. The 4-star properties on this trip offers a high standard of comfort. The 1 night in Matsumoto is indeed a 3-star hotel, but with its proximity to the station and the rooftop onsen, it offers a unique and enjoyable stay. We trust that they provide a level of service and amenities that you might expect from a 4-star hotel in other countries.

We appreciate your suggestion on enhancing the context and tours in the big cities, and we will certainly consider how we can provide an even more comprehensive overview in future trips.

Thank you again for your valuable feedback and for traveling with us. We hope to welcome you on another adventure soon!

Stunning cherry blossom

I enjoyed my trip. I had not considered the impact of the trip relying on public transport. Also, there were fewer opportunities to eat dinner as a group with the leader which I suspect reflects how busy it is in Japan. On previous trips with Exodus, I have particularly enjoyed learning about the local way of life from a local guide but realistically on this mode of transport there was very little opportunity to have that insight even if the guide had been local.

Most Inspirational Moment

Cherry blossom at Kamakura

Thoughts on Group Leader

Charles was an adequate tour leader. I do feel that leading a group using public transport in a very busy country is very challenging.

Advice for Potential Travellers

I feel there is a real need to ensure that wifi connection is available to access Google maps. I did not anticipate how much free time there would be; Google maps is really essential. Research and booking of activities before leaving for the trip would ensure best use of free time. There was no option to go to a tea ceremony as advised in the trip notes. There were other activities which perhaps could be shared e.g. team labs.

Review Centre
Reply from Exodus

Thank you for sharing your feedback on your recent trip to Japan. We’re glad to hear that you enjoyed your time, but we also acknowledge the areas where your experience didn’t fully meet expectations.

While the use of public transport is the most efficient way to navigate the country, we understand the challenges associated with relying on public transport, especially during peak travel seasons in Japan and while it offers a glimpse into daily life, it can sometimes limit opportunities for in-depth cultural interactions. We have recently taken steps to address these concerns by reducing group sizes and revisiting some logistical aspects of the itinerary to make the experience more comfortable and enriching for our travellers.

With regards to the free time, we’ve received similar feedback earlier this year regarding the need for more detailed suggestions in the trip notes for free days. In response, we’ve worked closely with our local team to enhance our day-to-day itinerary descriptions. We’ve now added many more suggestions and details to help you make the most of your free time, with activities that are both realistic in terms of timing and availability.

Your feedback is invaluable in helping us improve, and we hope these changes will enhance the experience for future travellers. Thank you again for sharing your thoughts!

Disappointing trip organisation

Japan did not disappoint despite 3* hotel stays, lack of opportunities that purported to be arranged locally by your tour leader and are subject to availability none of which were available, poor planning of travel necessitating tickets bought on the day at the station, basic information provided at tourist sites and lack of organisation that curtailed one of the main Japanese sites.

Most Inspirational Moment

Matsumoto castle at night and Okochi Sanso Gardens (not on itinerary)

Thoughts on Group Leader

A lovely man but questioning his experience of leading a group. Provided only information on sites that we read in leaflets, should have purchased train tickets evening before or early in morning rather than have us constantly wait for him to buy tickets whilst we waited, when asked about arranging a tea ceremony I was sent web links even after informing him there was no spaces all March and into April. He did provide links to Tokyo possibilities however several were for groups and others for minimum 2 people - difficult when a solo travellers.

Advice for Potential Travellers

Book all activities before trip - cultural, theatre, tea ceremonies, sumo wrestlers etc. do not rely on guide or company. Ensure you have read up on all temples/shrines before trip. Do not expect group dinners and there will not be one at the beginning of the trip.

Review Centre
Reply from Exodus

Thank you for taking the time to submit a review about your recent Exodus holiday, Noreen. We are pleased to read that you enjoyed Japan overall, although we were concerned to receive your comments about your tour leader, aspects of your accommodation and general organisation of your trip. We appreciate the impact our leaders have on our customers’ overall experience in destination, so we were saddened to learn that yours appeared inexperienced in delivering a tour that met your expectations. According to our local team, your leader passed all the necessary training and has regularly and successfully led a variety of Exodus tours throughout the past six years, with generally good feedback, which we trust shows why we were confident to assign him to your trip. We acknowledge, however, that improvements can always be made, and we will be following up with him as a matter of priority to ensure that any skills gaps are addressed ahead of future departures, with a specific focus on improving his local knowledge. In terms of purchasing train tickets, this cannot always be done in advance and, in any event, the most cost-effective option is for our leaders buy them on the day. We appreciate that customers enjoy the flexibility that optional activities offer, so we are regretful that the visits you were interested in were unavailable. Our trip notes do indicate that all these activities are subject to availability, and it appears that the sudden surge in post-pandemic tourism in Japan has led to tickets being booked up much earlier than anticipated. We are, therefore, considering removing these entirely or adding information to our literature about booking well in advance to avoid disappointment. We recognise that Hiroshima is often a highlight for our customers, so we are sorry that you felt this part of the trip was rushed. This day involves a two-hour train journey each way and the sites can be particularly busy during the peak season, which limits the amount of time groups have here. We are currently considering adding a night here next season, which sadly cannot change things for you, but hopefully shows that we are endeavouring to act on your feedback. Finally, we regret that you found the room you were allocated at the last hotel to be rather cramped, as this must have taken some of the shine off your trip. Japanese hotels in urban areas are known for featuring small rooms as most are used by solo travellers on business trips and because cities such as Tokyo are so densely populated that space is at a premium. Nevertheless, we would never wish for our customers to be uncomfortable and please be assured that your comments will be factored into any future discussions about accommodation choices. We hope this addresses your feedback and that this experience has not deterred you from traveling with Exodus in the future.

 

Kelly Reid, Product Manager