Important Information

Your safe participation 

When booking this trip, you should be confident in your ability to participate in all activities described in these Trip Notes. If you have any doubt about your suitability, please call us and ask to speak to one of the experts on this itinerary. 

Although our leaders are well trained to deal with different capabilities, if they have any concerns about someone’s ability to safely take part in an activity, or their impact on other people’s enjoyment, we authorise them to take necessary action which, in some circumstances, may involve asking someone to miss that activity. 

By booking this trip you agree to our Booking Conditions which clearly state that our leaders have the authority to do this. In these rare instances we will ensure anyone sitting out is safely provided for and offered alternative options where possible. Refunds will not be provided for activities missed and customers may be liable for additional costs incurred. 

Seatbelts

All vehicles used by us should be equipped with working seatbelts, except where approved by us based on the vehicle type or journey. Wherever seatbelts are available, we require our customers to use them for their own safety, even where it may not be a legal requirement.

How to Book

1. Check availability: Go online to check availability, or contact us by phone or email.
2. Secure your place: You can provisionally hold a place on this trip, usually for between three and seven days.
3. Complete your booking and payment

When you’re ready to book, go to our website for online bookings, book over the phone or you can complete a booking form (available online or on request by calling us). We accept all major credit and debit cards, or you can pay be cheque.

After booking

You will receive your booking confirmation letter and invoice, which includes extra information and guidance about your travel arrangements.

Full joining instructions, including local emergency numbers and details of how to reach the start point, will be sent to you approximately two to three weeks prior to departure. If you do not receive these at least a week before departure, or require them earlier, please contact our office or your travel agent.

Trip Note validity

These Trip Notes are valid from the “Current as” date on page one. They will occasionally be updated after booking and before departure; if there are any updates that significantly impact the inclusions or itinerary, customers will be written to separately. They will also receive a link to the most up-to-date Trip Notes with their Final Joining Instructions before travelling.

The information in these Trip Notes is given in good faith. Where differences exist between the Trip Notes and our current brochure or website, the Trip Notes supersede the brochure and website. All holidays can be subject to unexpected changes; to enjoy them you should be prepared to be flexible where necessary. Occasionally, it may not be possible to follow the itinerary as planned. This may be for a variety of reasons – climatic, political, physical or other. In these circumstances we will make the best-possible alternative arrangements that maintain the integrity of the original itinerary.

Licensing

Exodus is fully licensed and bonded as a tour operator. We hold Air Traffic Organisers Licence (ATOL) number 2582, issued and bonded with the Civil Aviation Authority (CAA). We are also bonded to the International Air Transport Association (IATA) and we are members of the Federation of Tour Operators (FTO) and ABTA – The Travel Association. This means you can book your Exodus holiday with confidence, as all money paid to us for your trip is fully protected.