Most Inspirational Moment
The guide helping some very inexperienced and exhausted climbers summit.
Thoughts on Group Leader
Awesome - I’ve nominated him for guide of the year :-)
Advice for Potential Travellers
Don’t rely on thevitinerary - it beats very little resemblance to what you do on the climb
We would like to thank David for taking the time to provide us with feedback both on his holiday evaluation form (HEF) and in his review. Whilst HEFs are read by 2 members of staff, we endeavour to make it clear both in the email we send inviting clients to complete their HEFs, as well as at the end of the survey itself that due to the volume of feedback we receive, we are unable to respond on an individual basis to the comments our clients make. We do, as a result of this, provide an email address which clients are welcome to use if they would like to raise any specific concerns to our customer services team. We would like to apologise if you feel this could be further clarified, but we do hope this explains why we did not get in touch with you previously. We regret to read that your flight experience has reflected poorly on Exodus and that you did not find the itinerary outlined in the trip notes accurately mirrored your experience. This is the first time I can recall receiving feedback of this nature and I would like to sincerely apologise that you found the distances and camp locations to be incorrect. I intend to join a departure of this trip next month and will update the trip notes as necessary. I am glad that despite some disappointment, you found your tour leader, Hamid, to be awesome – Frances Spowart, Product Manager.