Most Inspirational Moment
Walking along Hellfire Pass whilst listening to a superbly produced electronic guide. Less than an hour to do this felt crazy.
Thoughts on Group Leader
Nai our group guide and leader was beyond amazing … an inspiration both as a human and as a client oriented organiser. He was ably supported by Kelly, an equally strong and caring individual.
Advice for Potential Travellers
It is currently not a safe trip due to the unreasonable demands placed on the tour’s bus driver.
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Reply from Exodus
We would like to thank you for your review, Mr Fielding, although we were regretful to learn that your latest Exodus adventure did not live up to your expectations. Our customers’ safety is of paramount importance to us, so we were particularly concerned to hear about an incident involving your driver and that you felt this was caused by the excessive distances you covered. We understand that he turned onto the wrong side of a dual carriageway, incorrectly believing it was one main highway with all lanes following the same direction, which must have been extremely worrying. We understand that concerns were raised by members of your group and that your tour leader reiterated our expectations regarding road safety with your driver. To provide some context as to how this driver was assigned to your group, we are advised that in Thailand our local operators source vehicles and drivers from third party suppliers, and we usually find on our trips to this part of the world that they are diligent, safe, and highly experienced. However, yours was of course the first departure of this new tour, which meant we needed to source a new supplier who could provide the service in this part of Thailand. We sourced the services of a company our local operator had worked with on non-Exodus tours for many years and always delivered an excellent service. We can also confirm that all the relevant documentation checks were done and that your driver had many years of experience behind the wheel. Whilst he did not complete disproportionate amounts of driving for this type of tour, the incident that occurred on your trip does not fill us with any confidence in this driver’s ability to safely transport our groups, and we have, therefore, replaced our supplier ahead of all future tours; we will closely monitor the feedback we receive to ensure that the next supplier meets our expectations. We realise this does not do anything to change the experience you had, but we do hope it shows that we have listened to your concerns and followed up appropriately in keeping with our commitment to customer safety. In terms of the driving times referenced in our literature, these are of course a guide and do not factor in traffic and rest breaks, as these are unpredictable and vary on every departure; nevertheless, we recognise that our trip notes could be clearer and we have updated them to include more realistic driving times, based on your group’s experience. We hope you feel heard, and that despite your clear disappointment you will give us a chance to restore your faith in Exodus on a future trip.
