Most Inspirational Moment
Departures at Havana international airport, when the luggage handlers couldn't keep up, the toilets ran out of water, the air con stopped, the 'cafe' had no food and the Exchange desk ran out of stirling, I realised just how much we take for granted in the west.
Thoughts on Group Leader
Our guide was excellent, especially as there were 20 (!) in our group. She coped with problems such as casas that were not as described - some had shared bathrooms, poor plumbing etc. She was happy to change the itinerary when the group didn't want another cigar factory or wanted longer at one stop than planned. She helped some of us to find an ATM and a 1-hour internet card although we had to wait for her help as there were so many of us.
Advice for Potential Travellers
Arrival at your first hotel/casa will be 4hrs+ after landing due to slooow baggage reclaim and queues for currency.
Take 2 rolls of toilet paper, plenty of snack bars, an umbrella or large hat, anti-histamines and paracetemol.
Brace yourself for lack of internet!
The shops are often almost empty but you can usually find bottled water - check the seal.
Cafe/hotel food is very simple and plain but nourishing
Reply from Exodus
We would like to thank Jaqueline for her feedback, although we regret that the number of clients in her group exceeded the usual group size. Instances of this nature are rare, however we would like to explain that towards the end of 2015 Exodus changed computer reservation systems and during the changeover process, all our bookings were migrated from our old reservations system to the new system. For the most part this has been a smooth process, but on this occasion bookings were taken in the cross over period before all the clients who had been booked on our previous system had been migrated across; as a result our new system did not show that the trip had reached full capacity so the group size was slightly larger than usual, for which we would like to apologise. We would like to confirm that this only impacted a handful of departures and we do hope that despite the group size Jaqueline enjoyed the trip overall.
Customer Services