Your Words – We tell it like it is! Holiday Reviews by previous Exodus travellers
Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.
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119 Reviews
4.5 out of
5
Reviews
Ann Board
Reviewed July 2014
A wonderful experience
We were a group of 3 married couples of 50 + years. Our guide was called Hassan , he very quickly discovered the capabilities of us ladies in our group and always made sure we were challenged but still capable of enjoying ourselves. I personally chose not to make the ascent from base camp but the others did. All of the Berber men who looked after us were very good and courteous. Our trusty muleteer Ashdou and his mule Tashdou were never far behind . The food were excellent
Most Inspirational Moment
Learning about the Berber way of life and the scenery and meeting our guides family for tea
Thoughts on Group Leader
Outstanding, I put great trust in him. He was very interesting with a great sense of humour.
Advice for Potential Travellers
Go and enjoy. Plenty of places to buy water and snacks on the way, so no need to take much . Ladies don't worry too much about the facilities we soon learnt to get on with it .
Sigrid Grantham
Reviewed July 2014
A potentially fabulous trip, let down by incompetent tour representation
It oul have been a trip of a life time, if only the service provided by an operator with 40 years experience in adventure travel had not let me down badly. I cannot believe I was the first or could have been the only tour member who arrived at Marrakesh airport without my entire kit, due to BA leaving it at Gatwick airport and not reuniting me with my entire kit not until the return date.
Disappointing as this was, it was made worse by the total lack of help I was offered by the local representative of Exodus in Marrakesh. Apart from a hastily organised sleeping bag there was nothing that would have made my trip possible. No clothing, towel, toilet paper, toothbrush, hand wipe, rucksack or even an emergency pair of change of clothing, underwear or suncreme o offer. Had it not been for a friendly and competent tour member, I might as well have returned to Edinburgh on my heels. Moreover, I was made to feel all this was my fault by the Moroccan tour leader and made to feel an outcast during the entire trip.
Marrakesh is a big city and open all day and night. To send someone to buy some emergency supplies overnight, when the company has local representation would not have been asking to much? But nothing was forthcoming.
As this was my forth trip with Exodus over the years and not my first to Morocco, I know for sure it could have been handled better and did not have to be so abysmal.
Would I travel again with the company? Not sure. Would I travel again to Morocco. Certainly, but with a different ground handler.
Most Inspirational Moment
I am proud of myself that despite everything I made it to the summit of Mount Toubkal.
Thoughts on Group Leader
Incompetent, unfriendly, uncommunicative, not up to the task of leading an international group of people of variant ability.
Advice for Potential Travellers
Make sure, you take hand luggage only if possible.
Reply from Exodus
We are extremely sorry to learn that this was not Sigrid’s most memorable trip with Exodus.
We understand it is extremely frustrating for personal luggage to be lost when travelling and are very sorry that Sigrid’s bag went missing in transit to Marrakech airport. We regret that Sigrid didn’t find her tour leader, or our local office in Marrakech, to be very helpful regarding this situation, but we would like to assure all future travellers that this experience does not fall in line with the normally very positive comments we receive about this trip and our local staff. Our customer services team are currently investigating all of the points Sigrid has raised and will address her concerns directly.
Exodus Customer Services
Reviewed October 2013
MT TOUBKAL CLIMB
An enjoyable, better than expected, experience. The combination of excellent organiastion by Exodus, the guide, his team, and the group has made this one of the best trips of my life so far. The bonus was getting to the top of Toubkal!
Most Inspirational Moment
The most inspirational moment of the trip for me was the guide's and the groups support at base camp and their determination to get me to the top. I was taken aback by their support, kindness and generosity of spirit.
Thoughts on Group Leader
Wonderful. He is a genuinely kind, fun, thoughtful and strong, yet not overpowering, leader. Knowledgeable, supportive and very approachable, he had a flair for anticipating the needs of the group and delivering without being asked.
Advice for Potential Travellers
Good equipment is essential, in particular good walking boots and walking poles (if you like to use them). There is no need to purchase water purification tablets as there is always an opportunity to buy water. Don't underestimate the importance of sun cream and don't underestimate how good the food is. Upon reading advice from previous Toubkal trekkers I purchased a travel pillow and found it to be one of my favourite buys for the trip.
Reviewed October 2013
MT TOUBKAL CLIMB
A great trip and well organised. The trekkers were a tremendous crowd and the group got on well. The camp food was brilliant.
Most Inspirational Moment
Starting out for the peak under a full moon and seeing the head torches of other groups ascending through the blackness of the landscape. We were very lucky to be on the peak at 09.00hrs with wall to wall blue sky, the panoramic views were unbelievably grand. And I think an inspiration to everyone was the sight of a senior member of the group reaching the summit after a slow but dogged ascent. Just means that I have to keep on going for more years!
Thoughts on Group Leader
Abdulla, our leader was brilliant, classified himself as the slowest guide in Morocco but the pace he set was spot on for all but a couple of senior members. These were catered for by Abdulla's 'long stop' who looked after their welfare at the rear of the team. The support team were very friendly and the cook did marvellous things with lots of fresh food.
Advice for Potential Travellers
Get fit! 4,167m is not overly high but there are a couple of 1,000m days. Going downhill also caused a few aches and pains so don't neglect this aspect of a climb, what goes up must come down. Travel as light as possible, if a large rucksack is used then there is a tendancy to fill it so decide early on what you can leave for the mules to carry during the day. Observe strict personal hygene rules, take lots of hand gel and wipes. Several of the team suffered with upset stomachs at some time or other during the week and two of the team had to miss summit day because of sickness. If travelling on your own, opt for the single occupancy tent, a small extra charge but worth it for the space and comfort.
Reviewed October 2013
MT TOUBKAL CLIMB
This was my first pre-organised trip and was well organised, a good guide (Hassan senior), excellent food, great weather, brilliant views and a magnificent group of people, who all made it to the summit!!!Thta combined with a good value-for-money price, made this memorable.
Most Inspirational Moment
Walking as a group and all summitting Mt Toubkal together, to take in the tremendous views (and sun). Aside from the success and the views, it was the group of people from all over the world, of all different ages, fitness and backgrounds, that really made this trip so good.
Thoughts on Group Leader
Our group leader was Hassan (senior) who was very good and led us well. However, I think because of the cultural/language differences, he didn't necessarily instill total confidence in everyone, as whilst he provided the basic briefing information (and would gladly answer any questions), he wasn't necessarily forthcoming with extra information and didn't really ask how anyone was finding the pace etc
Advice for Potential Travellers
Go for it!! BUT don't underestimate the steepness of the climbs and ethe xertion in the heat required!! Drinking 3-4 litres of water a day is a must!!!
Reviewed September 2013
MT TOUBKAL CLIMB
This trip was everything I was hoping for and more. The descriptions of "strenuous" and "challenging" were spot on. The guide Yahya was simply superb. The support staff were magnificent and in particular the cook produced heavenly food. We were a bit lucky with the weather but all 16 in the party sumitted Toubkal and we all got on extremely well. Wow, what a holiday! Thank you Exodus it was simply a perfect week in an amazing landscape.
Most Inspirational Moment
Standing on the sumitt and realising I was on the rooftop of the whole of North Africa. The views in every direction left me with a lump in my throat. I vowed I would not leave it too long before doing something like this again.
Thoughts on Group Leader
Hard to put into words. He was simply the perfect guide, he quietly controlled everything kept everyone calm and ensured the pace ideal for acclimatisation. He made every decision and got each one right. He was very knowledgeable to talk to about a vast range of topics. He had a great sense of humour. His patience and generosity of spirit was amazing when a member of the party struggled. And he even organised and participated in the end of trip celebrations. So impressive Yahya was simply outstanding!
Advice for Potential Travellers
If you are reasonably fit and enjoy non-technical climbing in magnicent scenery this trip is superb. I took and early morning Easy Jet flight that gave me an extra day in Marakesh and that was a huge bonus partly for doing the tourist bits but also for socialising with other members before the others arrived.
Reviewed September 2013
MT TOUBKAL CLIMB
A great introduction to the High Atlas Mountains and Marrakech, including climbing Mount Toubkal and the option to bag another peak over 4000m.
Most Inspirational Moment
Not one particular moment, but the comradery of 16 trekkers who largely didn't know each other at the start of the week. Over the week the conversation and banter, particularly around meal times, was fantastic. For a group varying in walking experience and aging from 20s to late 60s everyone got on so well. The encouragement from everyone during the trek was great and despite different walking speeds we ensured we summitted as one group. What better way to meet new friends.
Thoughts on Group Leader
Hassan had his hands full as the group varried in walking speeds and ability. However he always led from the front and each morning set off at a cracking pace - though we soon settled into a manageable pace with a donkey and his helper bringing up the rear. Ideally at least one other qualified guide would have been useful, especially on the Mt Toubkal day when one of our party twisted his ankle. An accompanying porter had already helped down one of our party and so with just Hassan to lead, we all had to descend very slowly.The optional walks were good and run to time - but there did seem to be an expectation by Hassan that these were for the faster and fitter walkers. Hassan's English was very good and he was always helpful but it would have been nice if he volunteered more information on Morroco, the culture and the mountains rather than having to be asked.
Advice for Potential Travellers
Good footwear is essential as the paths, especially up and down Mt Toubkal, can be quite rough. Poles would also be useful for those not particular steady on their feet.
Reviewed September 2013
MT TOUBKAL CLIMB
A well organised and enjoyable trip. A great time was had by all.
Most Inspirational Moment
Reaching the summit.
Thoughts on Group Leader
Mohammed was a calm, collected and easy going leader who ensured our safety and enjoyment throughout the trip.
Reviewed August 2013
MT TOUBKAL CLIMB
This trip was one of the best I have ever taken. From the moment of arriving in Morocco to the day I departed I felt like I was looked after and having a great time taking in all the stunning views and meeting new, interesting people.
Most Inspirational Moment
Reaching the summit of Mount Toubkal! The whole group reached the top and it had been a fairly difficult hike due to the altitude, but we all made it and had a lovely picnic at the top, whilst enjoying the extensive views across to the Sahara.
Thoughts on Group Leader
Our group leader Mohamed was excellent. A very knowledgeable and friendly guy, who took a real interest in the group and who we were. He is highly competent in the mountains and knows his stuff!
Advice for Potential Travellers
Book this trip if you want a challenging, but extremely rewarding holiday. Also, ladies, make sure you take clothes that will cover you up for walking around Marrakesh.
Reviewed July 2013
MT TOUBKAL CLIMB
We had a most amazing week, the walk was tough but thoroughly enjoyable and worth the effort.
Most Inspirational Moment
The summit climb is the obvious one, we were fortunate to have brilliant weather and were able to spend over an hour taking in the views and enjoying the photo opportunities, and a splendid snack provided by our guides.The camp on day 2 was also quite spectacular, the scenery from my sleeping bag was quite awesome.The gite was also great, simple but effective.
Thoughts on Group Leader
Our leader was not the most attentive Exodus leader we have come across, but got us all to the top in one piece and down again. As it was Ramadan the energy levels of the guide and other staff were less than they might have otherwise been, full of admiration for what they achieved while fasting.
Advice for Potential Travellers
Take a nail brush! The dust gets every where and a nail brush was the only way of really getting hands clean. In Marrakech the guide wasn't really good value, might be better to do this yourself.