What if I need to change my booking?

If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible. There is a booking or flight amendment fee of £40 per change and flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not. All requests for changes should be referred to Customer Operations.

What if I need to cancel or transfer my booking?

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non -refundable but we can usually hold your balance for you to use on a future trip. Please note that there is a rebooking fee of £40 to do this, contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions. If you wish to transfer your booking to a different holiday or traveller, you should contact us before the final balance is due for your existing holiday, and there is a £40 fee to do so. Any changes are also subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations. Click here for full details on transferring deposits.

Exodus Booking Conditions

See the Booking Conditions page

How can I pay my balance?

The balance of your payment is due 90 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases: You can pay the balance of your trip online here. To do this you will need your reservation number, surname of the lead passenger of the booking and date of birth. Please note that we do not accept payment by Amex. There will be no fee applied to payments made on any other card types. Pay us by Bank Transfer – Payments in £ Sterling should be made to Exodus Travels Ltd. Please refer to your invoice for banking details, should you wish to pay in a different currency, please contact us directly. A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact us. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.

Is my trip guaranteed?

Exodus will guarantee your trip once the minimum number required for the package has been reached. You can check the status of your departure on our website, or you can find this on your most up to date invoice. We will be in touch as soon as a final decision has been made on your departure. If your departure fails to reach minimum numbers, a member of our sales team will be in touch to discuss options with you.

Final Joining Instructions

Your final joining instructions and flight details, if booked with us, will then be sent out 2 to 3 weeks before departure. If you would like a hard copy posted, or if you require these any earlier, please contact the customer operations team. We advise that if you are booking connecting travel before receiving these, please ensure you leave plenty of time.

What if I need to change my booking?

If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible. There is a booking or flight amendment fee of £40 per change and flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not. All requests for changes should be referred to Customer Operations.

What if I need to cancel or transfer my booking?

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non -refundable but we can usually hold your balance for you to use on a future trip. Please note that there is a rebooking fee of £40 to do this, contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions. If you wish to transfer your booking to a different holiday or traveller, you should contact us before the final balance is due for your existing holiday, and there is a £40 fee to do so. Any changes are also subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations. Click here for full details on transferring deposits.

Exodus Booking Conditions

See the Booking Conditions page

How can I pay my balance?

The balance of your payment is due 90 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases: You can pay the balance of your trip online here. To do this you will need your reservation number, surname of the lead passenger of the booking and date of birth. Please note that we do not accept payment by Amex. There will be no fee applied to payments made on any other card types. Pay us by Bank Transfer – Payments in £ Sterling should be made to Exodus Travels Ltd. Please refer to your invoice for banking details, should you wish to pay in a different currency, please contact us directly. A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact us. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.

Is my trip guaranteed?

Exodus will guarantee your trip once the minimum number required for the package has been reached. You can check the status of your departure on our website, or you can find this on your most up to date invoice. We will be in touch as soon as a final decision has been made on your departure. If your departure fails to reach minimum numbers, a member of our sales team will be in touch to discuss options with you.

Final Joining Instructions

Your final joining instructions and flight details, if booked with us, will then be sent out 2 to 3 weeks before departure. If you would like a hard copy posted, or if you require these any earlier, please contact the customer operations team. We advise that if you are booking connecting travel before receiving these, please ensure you leave plenty of time.

Recent Exodus articles

Ready to be inspired? Head over to the Exodus Experts blog to read more about brand new adventures, top tips for your upcoming travels and exciting trip reports from people who have travelled there already.

Exodus invites all recent travellers to review their trip for the benefit of others and publishes their comments unedited on our website. Each trip shows the most recent reviews in the right hand column. Have a look at the full reviews for the trip you have booked, you never know what useful piece of information or advice you might find!

Forum and departure lounge

Why not join in the discussion on our Exodus forum. The popular departure lounge is a great place for travellers to get to know each other before their trip and to share information, views and advice.

Travel safety and advice

Any country-specific travel advice, or current situations we feel travelers should be aware of, will always be listed on the respective country in the shape of a banner alert notice on our website. Exodus monitors travel advice closely for every country we visit, and we follow their advice to the letter. Please read our Travel Safety Advice page for full details.