Exodus Customer Charter

Travelling should not only be about the destination, but also about how you get there. From the excitement of making that initial research and paying your deposit, through to the trip itself and even after you return home, every stage is a part of your journey with us. Here at Exodus, we are committed to doing everything we can to make this journey as enjoyable as possible and, in order to help us achieve this, we have launched our Customer Charter, which defines what you can expect from Exodus and sets out what we aim for each time you travel with us.

Before you book you can be sure

We promise that…

• We are members of the USTOA, meaning your benefit from its Travellers Assistance Program.
• Your deposit is fully transferable: You can cancel your booking up to 10 weeks before departure and not lose your deposit – we will put your deposit towards any new booking as long as you rebook within 12 months of the original cancellation date.
• We will not charge you credit card fees.*
• We will always appreciate and reward your loyalty: when you book your 3rd trip you will be entitled to 5% off, and this discount is valid for 12 months. When booking your 8th trip you are entitled to 10% off and this continues for the rest of your time with us.

 Sam Seward, Managing Director, Exodus Travels

This is our promise and our endeavour. If you don’t feel we are fulfilling our ‘Charter’ – please let me know. I know all our staff and leaders are proud to work for Exodus and enjoy their jobs. I hope you get a sense of this in our dealings with you.