Most Inspirational Moment
The sleeper train as I hadn’t experienced that before. Cycling was enjoyable, finally off the bus, but very flat so perfect for non-cyclists.
Thoughts on Group Leader
Duy was very cheerful, reliable, organised and patient. He was very knowledgeable about the history of the places we visited.
Advice for Potential Travellers
This is the tour for you if you enjoy bus tours and visiting busy cities. The activity is very limited and easy, so suitable for anybody who’s not a walker or cyclist. There are many nights when you can’t take your full luggage with you, in addition to that detailed in the itinerary, so be prepared for a lot of packing and unpacking. Note for wildlife lovers that there was a distinct lack of any wildlife or birds seen on this trip.
Reply from Exodus
We’re grateful for Sally for taking the time to review her experience in Vietnam, although we’re very sorry to read that the trip didn’t match up to the expectations she had prior to departure.
We would note that the itinerary for Sally’s group ran according to the breakdown we give in our trip notes, which details the amount of walking, kayaking, and cycling our groups can expect. Although we understand that Sally disagrees, we feel that, as a Culture trip, an activity level of 3 (Moderate) is appropriate for Trails of Vietnam, as the activities do require a higher baseline level of fitness than our level 1 (Leisurely) Culture trips.
Our product team are very confident that this grading is appropriate based on the overall feedback we receive for Trails of Vietnam; we would share that, for departures which ran in 2023 and so far in 2024, the majority of our clients rated the accuracy of the trip notes as either ‘good’ or ‘excellent’ I their post-holiday feedback forms. That said, we would not be closed off to making amendments in this regard should future general feedback more reflect Sally’s comments.
We are, however, concerned at Sally’s comments about there being no natural light in her rooms on three nights, and are following this up with our local team in Vietnam.
– Kelly Reid, Exodus Product Manager