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Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.
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Amazing tour from Caribbean coast to Pacific coast with outstanding tour guide
So difficult to pick one! Overcame my fears and completed zip wire and tubing 🤗
Glenda was fantastic and delivered over and above what was required of her
No need to take local currency and take plenty of mosquito spray Poncho & rain jackets are essential
A brilliant trip, travelling from the East Coast and the rainforest to the West Coast and the sea. Fantastic birds, monkeys, crocodile, caiman, sloths, humpback whales, dolphins, great flora and fauna. Also lots of activities such as zip lining, horse riding, tubing, hanging bridges to name but a few.
Beautiful colourful birds, whales and dolphins
Brilliant, enthusiastic and so knowledgeable.
Relax and enjoy!
There was no fresh snow for my two weeks but we still managed to have extremely enjoyable days skiing.
Skiing down the Fischleintal on perfect tracks.
Both group leaders Michele and Alex really good as usual.
Make sure you read the guidance regarding grades and ask to speak to an expert if you are unsure. Three people on my second week did not and it could have made it difficult for some other guests and the group leaders.
This was an excellent holiday. There were some physically demanding elements but this was balanced by time to rest and relax. We saw lots of the regions of NZ. Jef, our guide, was excellent adapting the programme to meet our needs and the weather. He has a great deal of knowledge about NZ and Maori culture which he shared willingly.
Hike in foothills of Mt Cook.
Jef was excellent. He readily shared his extensive knowledge of the history and culture of NZ. He shared many aspects of Maori culture. At all times he was good humoured and patient.
Be aware that there are some demanding hikes. These are optional but worth it.
I’d always wanted to visit Kerala. This trip exceeded my expectations. The sheer variety and planning that went into this trip is mind boggling. I loved the people, the food, the countryside, the wildlife, the culture…I loved it all!
The mountains and waterways are breathtaking. Travelling to see tea and spice and then plunging down the mountains (all well driven in a comfy coach) to see reservoirs, lakes and canals- I think we did four different types of boat trip! And just seeing everyday Kerala life going on around us- the traffic, the shops, the temples, the families, the school children, the animals. Being able to see ambitious cities, bubbling towns and quiet villages gave us a unique and valuable perspective. I felt more like a traveller than a tourist.
Biju Kumar is a great Amassador for India, for Kerala and for Exodus. He deserves a pay rise and a trip to the UK at the least! He MADE this trip- his professionalism, knowledge, humour, patience and humanity- he was the beating heart that pushed this trip from great to out of this world.
Relax! If you can just relax into Kerala- it will love you back. India and Kerala have a proud and noble history and a bright future. Particularly as a British person, it’s wise to bring your humility and gratitude to this great nation.
For us the highlights of the trip were very clear – the Western Ghats (Munnar, Thekkady, Periyar), the Backwaters of Alleppey, the beaches of Kovalam at the end of the trip and, of course, Biju and Vinod looking after us!
The “areas for improvement” were also clearcut –
a) the choice of hotel in Kochi – while the Abad Atrium is ok, it’s in completely the wrong place! We all wanted to be located actually in Fort Kochi, to avoid the several hours in the bus and the heavy traffic, getting to and from Fort Kochi
b) we felt that the Homestay in Erattupetta was a wasted night – the welcome felt begrudging and the rooms are tatty; we would have much preferred an extra night up in the hills (Munnar or Thekkady) or on the Houseboat in Alleppey (SO relaxing!)
c) the conclusion to a tiring fortnight turned out to be staying up until half-past midnight, for a transfer to the airport and then a flight at 04.30 – ghastly; this ensured we had an exhausting day of travel home. We would have liked to at least been offered the option of the Etihad flight out the next morning (at about 10.00 am)
The early-morning nature walk in the Periyar Wildlife Sanctuary
Biju was an outstanding leader and guide for the group; he worked really hard to maximise our enjoyment, understanding and pleasure; whatever you pay him is not enough! And don’t forget the driver, who so often is the “unsung hero” of such trips; Vinod navigated the long and often “challenging” drives with great skill and composure; he managed the luggage without a hitch and kept the bus spotlessly clean.
1. Consider other options for flying home; the Emirates flight at 04.30 almost guarantees that you get NO sleep that night 2. You don’t need a mosquito net (at least not in January) at the Homestay or on the Houseboat 3. There’s no need to take US dollars - we exchanged sterling at a good rate and used those rupees for all our costs, including the excursions 4. Don’t worry about some reviews of the final hotel (Soma Palmshore) -it’s not luxury, for sure, but the staff were great and the location is perfect; as well as a pool, it effectively has a private beach below it!
Inspirational, beautiful, very well supported and organised, wonderful lodgings, good healthy food and moderate to challenging for active multi-sport persons. Highly recommend.
Achieving the Andes crossing to puerto blest and cycling camino de Los siete Lagos and in Conguillio national park
Tai was super professional, very informative, fun to be with, supportive and conscientious and always in a good mood.
Take good quality hot, wet and cool gear even if like us you are super lucky and don’t have to face torrential rain or strong wind. Prepare to swim in cool unspoilt lakes.
Trip notes are totally out of order: too much driving in bus to do the proposed activities.
Not really any; New Zealand is a very beautiful country, but it misses culture, fine dining and good accommodation. Trip is far to expensive of what it actually had to offer. Some accommodations were below standard and really dirty.
Bad; only interested in what he wanted to do, not following the trip notes at all
Do not go there!!!
We would like to thank you for taking the time to review your Exodus trip to New Zealand, Els, although we were incredibly regretful to learn that it didn’t meet your expectations in several areas. You will be aware, having travelled with us many times, of the role our leaders play in elevating our groups’ experiences in destination, so we are sorry you found yours to be so poor. Exodus requires all tour leaders to complete our online induction module and read our leader manual to ensure they understand the expectations of both Exodus and our customers, and our local operators supplement this with their own extensive training programmes. We can assure you that your leader completed all the relevant training ahead of your tour and we had every confidence in him to deliver your tour to a high standard. We are pleased to observe in other reviews that he was enthusiastic, knowledgeable, and organised, although we remain apologetic that this is not reflective of your experience. We are further regretful that you felt your tour failed to capture New Zealand’s culture, food and quality accommodation, as this is not the type of feedback we expect to receive. As you may be aware, New Zealand is a particularly expensive country, with high operational costs, although we still feel our tour represents value for money due to the variety of activities it incorporates. In terms of fine dining, whilst this is available in the major cities, the hospitality industry in rural areas has been much slower to bounce back after the pandemic, which means that restaurant options are very limited. Though we recognise that not all the hotels will suit all our customers’ preferences, we are not aware of previous feedback regarding properties being unclean, so we were surprised to hear this. Nevertheless, we have shared your comments with the hotels directly to ensure any issues are rectified immediately. We realise this response cannot change the disappointing experience you had, but we do hope it shows that we have listened to your concerns.
Kelly Reid, Product Manager
I knew very little about Vietnam before taking this trip, but I feel that it has given me a good understanding of the country, as well as an enjoyable experience. It helped that our fellow travellers were a group of likeable, diverse & interesting people, and our guide and his support team did a first-class job of looking after us.
I find it hard to identify a single most inspiring moment , but the overall experience certainly was inspiring. Some beautiful scenery, friendly people, great food, some challenging cycling (and some fun descents), plus insights into the history, economy and the everyday lives of Vietnamese people.
Nam Nguyen was great! Each day would typically start with him saying "xin chào, xin chào, story time!" followed by an explanation of the day's itinerary and insights into Vietnamese life. He was friendly, organised and kept us safe and happy.
1) Pack light - there were opportunities to get clothes laundered at reasonable prices whenever we stayed more than 1 night in the same place and we also successfully hand-washed our own cycle kit in hotel washbasins and it dried OK after rolling in a towel and being left in front of the air conditioning. We took far too much stuff with us, which was a nuisance when travelling on the sleeper train and when lugging it through the airports. 2) Choose flights carefully - we preferred to fly from a regional airport rather than Heathrow. Exodus offered us a few alternatives and we opted for night flights which we hoped would minimise jet-lag (they did). The downside, which we hadn't thought through properly, was that we arrived after the rest of the group and departed before them, thus missing out on time to explore the cities of Saigon and Hanoi. 3) Cycling in high heat and humidity can be hard going - quite a few of our group thought that the cycling was harder than the official "moderate" rating of this tour might suggest. Heat and humidity affects people differently, but I think a decent level of fitness is needed for this tour. If in any doubt, you could opt for an e-bike.
We had a friendly group and a hard working, knowledgeable guide. It was a great holiday. The distances travelled caused some tiring days but the places we visited were worth it every time.
Walking long the coast in the Abel Tasman National Park then sailing back on the catamaran. Stopping off for a swim and then being accompanied by a school of dolphins too. Perfect.
Jef was hard working and knowledgeable. He dealt with any problems promptly and efficiently to give us the best of times. He broke up the long journeys with plenty of short stops at places of interest or of great beauty. He amended schedules to take into account the weather to ensure we had optimum conditions for the activities planned. He sharedhis knowledge of Maori history and culture which was most interesting.
In areas where sandflies are endemic ensure you use an effect insect repellent or be prepared to cope with intense itching from the bites that can last for a week or so.